Verifying guard tours

guard tour verification

Sector

Security

Background

A security company with customers in various industries provides guard tour patrolling services. Guards were well trained and qualified workers; however, many have been caught doing unrelated work, falling asleep on the job, or missing scheduled tours.

Problem

The company lacked the technology to monitor their guards properly. They had a full surveillance system but it was a hassle to determine the guard’s actual activity or location at specific times.

Solution

The guards were given NFC smartphones to use to check into every area of the patrolled facility. NFC-TAGs were placed throughout the buildings which the guards had to swipe with their phones at specific times throughout the night. If a checkpoint was missed, an alert got sent to the guard's phone and to his team manager. The guard tour verification system prevented from skipping tours or doing non-work related activities.

Conclusion

Guard tour verification was objectively observed with pinpoint accuracy and the tours were shown to have been carried out according to schedule. As a result, the company experienced a decrease of customer complaints and credit notes generated by these complaints; this subsequently increased the overall profits of the security company.

ginstr app for verifying guard tours